Becoming a Successful Coach and MentorSupervisory Management

Introduction

Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help their workplace team members to reach their fullest potential and be the best they can be. Coaching and Mentoring is an integral part of today's "learning" organisations.

This Course is uniquely designed to be used with a diverse audience in a variety of learning settings.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Apply coaching and mentoring skills to enhance the performance of the team
• Use appropriate feedback techniques to provide feedback on progress and performance
• Identify underlying causes of conflict in interpersonal relationships
• Render help to those involved in conflicts to identify mutually beneficial solutions

Who Should Attend

Senior Executive Assistants, Supervisors and Executives

Programme Outline

Module 1: Coaching to Clarify Expectations

• How to encourage everyone in the organization to take responsibility for clarifying expectations.
• How to communicate your expectations clearly and specifically.
• How to listen to others and negotiate a fair set of expectations with them.

Module 2: Coaching to Build Skills

•  How to avoid mistakes that coaches make when attempting to build skills.
•  How to use a four-step technique for building a particular skill
•  How to explain tasks simply and clearly.
•  How to demonstrate a task and have the employee practice it.
•  How to provide feedback on the employee’s progress.

Module 3: Coaching to Enhance Confidence

•  How to identify if a person has a low level of confidence.
•  How to build someone’s confidence by using positive coaching techniques.
•  How to challenge a person’s negative self-perceptions.
•  How to offer concrete help.

Module 4: Coaching to Encourage Flexibility

•  How to understand and respond appropriately to people’s psychological reactions to change.
•  How to explore concerns that people may have about change.
•  How to help someone alter their negative perceptions about a change.
•  How to understand the importance of flexibility.

Module 5: Coaching to Resolve Conflict

• How to avoid the wasted time and effort caused by conflict
• How to break a conflict spiral
• How to gain cooperation and commitment
• How to generate creative solutions that result in mutual satisfaction.

Module 6: Coaching to Develop Motivation

• How to tell if someone is suffering from poor motivation
• How to avoid the most common mistake people make when trying to motivate someone else.
• How to coach someone to take responsibilities for motivating themselves.

Module 7: Mentoring Skills

• Seven types of Mentors assistance
• Growth influences
• Shifting context
• Envisioning outcomes
• Listening
• Productive confrontation

Module 8: Special Mentoring Situations

• New areas for mentoring
• Identifying special issues
• Cross-gender mentoring
• Cross-cultural mentoring
• Mentoring by a Supervisor or Manager

Methodologies

• Video Case Studies – Performance Excellence Video Series
• Lecture
• Skits and Games

Programme Trainer

Jeffrey Goh graduated from the Teacher’s Training College in 1968 and taught a total of 5 years before he was enlisted for National Service. He was absorbed into regular service and served the Ministry of Defence (MINDEF) for 22 years before he opted for early retirement in May 1992. While there, he was instrumental in the setting up of SAF’s School of Methods of Instruction (SOMI) – a training institute set up to train SAF officers and specialist techniques of effective communication. He was Head, Public Relations for six years in the Ministry of Defence and has trained various SAF and MINDEF personnel on PR and skills like how to manage complaints from the public.

As a PR/Training Consultant for the past 16 years, he specializes in event management, media relations, marketing and product publicity, conferences, seminars and exhibitions. He is also involved in personal development courses covering public, government and community relations, interpersonal skills; customer service; leadership; basic management and motivation. Some of his clients include Singapore Press Holdings, Thomson Multimedia, Ministry of Health, Ministry of Finance, Ministry of Defence, Sony Display Device, Lend Lease Asia, EM Services, POSBank, GE Life and others. He has trained in Malaysia, Indonesia, Thailand, Philippines, Hong Kong, China and Cambodia and has spoken at conferences and seminars organized by the Institute of International Research, Asia Business Forum and Success Resources.

He was an Accredited Member of the Institute of Public Relations of Singapore (IPRS) and has guest lectured in PR-related subjects in the Singapore Polytechnic, Ngee Ann Polytechnic and IPRS, teaching public relation officers in government and business organizations. He has also guest-lectured for Nanyang Technology University.

He is also a regular trainer in the Institute of Public Administration, a training institute for Civil Servants. He is also a Certified Trainer for “Who Moved My Cheese?” program and “Fish Philosophy”. He was certified in the USA.

He has also been a local lecturer for the Royal Melbourne Institute of Technology in the Bachelor of Business in Business Administration (Full-Time) for 10 years and has also lectured for Curtin University in the Singapore Institute of Human Resources (SIHRM) B Com (Public Relations) Course.