EQ Skills for Team Leaders and ManagersEmotional Intelligence
| Duration | Two days |
| Course Dates | 11 Mar 2026 9:00am - 12 Mar 2026 5:00pm 15 Jun 2026 9:00am - 16 Jun 2026 5:00pm 22 Oct 2026 9:00am - 23 Oct 2026 5:00pm 16 Dec 2026 9:00am - 17 Dec 2026 5:00pm |
Course Fee
| Member | $722.70 |
| Non-Member | $850.20 |
- Members enjoy a 15% discount before GST
- Group Discount (3 or more participants) - 10%
- Company and Individual funding are no longer applicable in 2025
Introduction
Emotional Intelligence (EQ) is a critical leadership superpower that drives success as much as IQ, enabling team leaders and managers to master their emotions, forge stronger relationships, and navigate challenging workplace dynamics with confidence. This full-day workshop, "EQ Mastery for Team Leaders," equips you with practical tools to boost self-awareness, regulate emotions under pressure, empathize effectively, and communicate with impact—skills proven to enhance team performance, reduce conflict, and accelerate career growth. Drawing from Daniel Goleman's renowned EQ model, you'll explore neuroscience insights like amygdala hijack, reframing techniques for resilience, and strategies for authentic verbal/non-verbal interactions. Designed for all leadership levels, from team leads to executives, this interactive session delivers immediate, actionable takeaways to transform your leadership style and create high-trust, motivated teams in today's fast- paced environment.
Key Takeaways
Upon completion of this workshop, participants will be able to;
- Define Emotional Intelligence (EQ)
- Define Emotional Intelligence (EQ) and assess their personal baseline using proven self- evaluation tools.
- Master the four core EQ domains: self-awareness, self-management, social awareness (empathy), and relationship management for everyday leadership challenges.
- Apply techniques to regulate emotions, reframe setbacks, communicate with emotional acuity, and build resilient, high-performing teams.
- Create and implement a personalized 30-day EQ action plan tied to real workplace scenarios for lasting impact.
Who Should Attend
Team Leaders, Supervisors, Managers, and Executives at all levels who seek to enhance self-control, strengthen team relationships, and lead more effectively in diverse, high-stakes environments.
Programme Outline
Module 1: EQ Foundations – Why It Matters for Leaders
- Defining EQ using Goleman’s four-domain model and trait EI dimensions.
- Key benefits: Improved decision-making, stress reduction, and team retention.
- Personal EQ baseline assessment and workplace relevance.
Module 2: Self-Awareness – Know Yourself to Lead Others
- Identifying emotional triggers, values, strengths, and blind spots.
- Cultivating openness to opposing viewpoints and adaptive attitudes.
- Choosing mindsets that drive personal and team success.
Module 3: Self-Management – Regulate for Control
- Understanding emotional neuroscience, including amygdala hijack.
- Techniques for articulating and regulating emotions verbally/non-verbally.
- Coping methods and relaxation strategies for high-pressure situations.
Module 4: Self-Motivation – Fuel Your Drive
- Balancing optimism and pessimism for realistic resilience.
- The power of reframing challenges into opportunities.
- Sustaining intrinsic motivation amid workplace demands.
Module 5: Social Awareness – Empathy in Action
- Recognizing barriers to empathy and overcoming them.
- Accurately perceiving and interpreting others' emotions.
- Assessing situations to create positive first impressions.
Module 6: Relationship Management – Influence and Connect
- Verbal skills: Focused listening, questioning, and authentic flexibility.
- Non-verbal cues: Body language, tone, and emotional signaling.
- Disagreeing constructively to foster collaboration.
Module 7: EQ at Work – Real-World Application
- Role of EQ in team dynamics, conflict resolution, and motivation.
- High-EQ leadership traits like zeal, impact, and responsibility.
- Applying EQ to business scenarios such as performance reviews and crises.
Module 8: Action and Integration – Your EQ Leadership Plan
- Reviewing key lessons and addressing parked questions.
- Developing a measurable 30-day action plan with follow-up metrics.
- Commitments for sustained EQ growth and team transformation.
Methodologies
Interactive full-day format blending expert-led input (20%), self-assessments (e.g., EQ quizzes and reflection scales), group work (e.g., scenario analysis and empathy mapping), and participant presentations for peer learning (60%). Quizzes reinforce retention throughout; no digital tools required—focuses on hands-on practice for immediate application.
Trainer Profile
Venkat V.M. Lingam is an International Trainer with more than 13 years of training experience having trained 21,000 participants. He is a certified Trainer in Australia (TAFE), Malaysia (HRDF) and Singapore (SSG). His passion for developing people started in the L&D and
human capital development areas and that encouraged him to include an important aspect of Emotional Intelligence to transform and change perspectives in individuals. He has trained candidates in various sectors from F&B, Travel & Tourism, Environmental Services
and for the past 8 years on the Leadership & People Management and Service Excellence framework. A number of government-affiliated training centers have sought his services, including Kaplan Professional, NTUC LearningHub, and Guilford Training Centre.
Quick Information
Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as Managers.Contact Details
+65 6842 6666
mdc@mdis.edu.sg