H.E.A.R.T @ Work (In-House Training)Personal Effectiveness and Productivity

Introduction

In a fast-paced, high-stress work environment it is difficult to maintain a positive outlook especially in situations where we deal with demanding customers and high expectations. H.E.A.R.T. is an acronym for a programme designed to help participants appreciate the importance of injecting humour and enthusiasm into their work so that they can derive greater joy in achieving their goals and targets. A positive attitude is emphasized as the cornerstone for achieving meaningful relationships with customers and stakeholders creating trust, which ensures a long-term mutually beneficial partnership.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Learn to use humour to defuse tension and delight yourself and others
• Inject energy and enthusiasm into the daily effort in order to achieve peak performance
• Adopt a positive attitude to overcome setbacks and challenges
• Learn to nurture relationships and earn the trust of those that matter

Who Should Attend

• Mid-level Managers;
• Executive;
• Administrative Staff; and
• Admin Support Staff

Programme Outline

• Defining Humour and its characteristics
• Why we need to inject fun at work
• The SMILE principle –Video case STUDY
• Brainstorm ways to inject fun at work (group activity)
• Enthusiasm and how it can be contagious
• The FISH philosophy – Video
• Sustaining enthusiasm in challenging situations
• Benefits of creating enthusiasm and excitement
• Case studies of organizations that achieve success by promoting enthusiasm
• Attitude and how it helps us to overcome setbacks
• Adopting a positive attitude – group activity
• Developing meaningful relationships at work
• ‘Whale Done’ The power of positive relationships - Video
• Trust – how to earn it and maintain it for mutual benefit
• Demonstrating Trust – A group activity
• HEART – Action Plan

Methodologies

Talk and power point presentation, Case studies of individuals and organizations, Videos and group discussions, Self-evaluation

Programme Trainer

James Suresh is a trainer, PR consultant and author. The co-creator of Singapore’s comic icon ‘Mr. Kiasu’, He hasco-written a series of comic books as well as authored books on his military experience. He developscomic strips for magazines and writes scripts for various media. His recent book entitled ‘On a Street inSingapore’ was featured in the Sunday Times’ bestseller list and was awarded the Reader’s choice award2011.

James started his career as an army officer and eventually moved into education and public relations.Following his 15 year stint in the army, he set up a publishing and design company with some friends.After five years in the publishing business, James left to pursue his interest in training and PR Consulting.He conducts seminars and workshops on creative thinking, communication, motivation, anger and stress management in Singapore and the Asian region. James is also a certified EQ trainer and enjoys working with corporations, charity organizations, schools, youth groups and helping individuals to achieve their personal potential.