Managing Dysfunctions in Teams (In-House Training)Supervisory Management

Introduction

There are teams in today’s contemporary world which do not work at the level desirous to deliver results for their organizations. The unproductive behaviours and inattentiveness to results in dysfunctional teams can be attributed to people, with varied interests and vulnerabilities,” says Patrick Lencioni, author of The Five Dysfunctions of a Team.

The overall purpose of this workshop is to enable our targeted audience in understanding the dysfunctions of teams, recognising the signs of dysfunctions in the team, and manage the dysfunctions. The emphasis throughout this seminar is on the application of practical tools and techniques to enhance the effectiveness of managing dysfunctions in teams in organisations.

Key Takeaways

Upon completion of this workshop, participants will be able to;

• Explain how teams become dysfunctional and relate it to the five dysfunctions of teams.
• Identify the reframing of blame and use a 3-step process to enable better productive behaviour.
• Apply the new understanding of five dysfunctions of a team to a current workplace-related dysfunction in your team.
• Apply a structured 3-Step process to analysing dysfunctions in teams and ensuing conversation to enable productive, better behaviours.

Who Should Attend

Professionals and managers currently engaged in working in teams. Much of the work will be based around applying theory to the current challenges and dysfunctions observed in teams which people are involved with.

Programme Outline

Module 1: Introductions

• Check-it OUT
• Dysfunctions of a Team

Module 2: Understand the dysfunctions of a Team

• Individual review scoring of Dysfunctions of a Team and debrief
• Trust as the foundation

Module 3: Essentials to know – how team become dysfunctions and reframe blame

• Signs of Dysfunctional Teams and debrief of experience-observations of “signs of dysfunctions in …” with examples
• Application on signs of dysfunctions and debrief

Module 4: Understand the dysfunctions of a Team

• Individual review scoring of Dysfunctions of a Team and debrief
• Trust as the foundation

Module 5: What works and Further Expectations

Module 6: A 3-Step Process – Part 2

•  Application on workplace-related examples using the 3-Step Process

Module 7: Dysfunctional Conversation

Module 8: Playing the Victim at a Personal Level disclosure and debrief

Module 9: Crucial “Dysfunctional” conversation

Module 10: Applying a structured conversation approach in addressing team dysfunctions

Module 11: Guided Practice “Applying structured conversation approach in handling dysfunctions” in small-group and debrief

Module 12: How you know it’s working

Module 13: Working Together as a Team

Module 14: Develop an Action Plan

Methodologies

This program will be delivered via conceptual briefing using written and visual aids. Participants will be provided with the opportunity to work with real workplace-related examples so as to apply the tools and techniques taught. Time will be allocated to practice the use of the tools and techniques on actual work-related situations back at work. The workshop leader will facilitate group discussions and feedback on the application of processes and techniques on the workplace related situations.