Enquire Today

I would like to receive marketing, advertising and promotional messages via: (Please untick if you do not wish to receive)

MDIS values your privacy and we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012. By providing your personal details, you have authorised MDIS to share with you our marketing, advertising and promotional materials.

Service Excellence


Creating a Customer Centric Service ExperienceTwo Days

Customers have a wealth of information at their fingertips and they are using it to share their experiences, whether good or bad. Social media is indeed creating a frenzy of instant feedback. Are organisations listening to their customers?

View More
Creating Win-Win Relationships with Internal and External CustomersOne Day

To provide positive service experiences, service professionals need to understand their critical role as one of the pillars of positive service experience.

View More
Exceptional Customer ServiceTwo Days

An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.

View More
Handling Difficult Customers and ComplaintsTwo Days

This workshop will impart to you the skills of how to handle difficult customer-situations confidently and resolve their complaints effectively, either over the counter or on the telephone.

View More
Impressing your Customers by Going the Extra MileOne Day

Customers today are more informed and more demanding and they know quality service when they get it.

View More
Saying 'No' PositivelyTwo Days

This workshop will provide a service consultant/provider with solutions in communicating better verbally with their customers through better choices of words or phrases in their face-to-face or telephone situations.

View More